FAQ

Frequently Asked Questions

  1. What’s the delivery time?

Our delivery time can vary slightly depending on the ordered product or your location.

Shipping Time: 3-5 business days

Delivery Time: 5-7 business days

  1. How to purchase?

Please visit our factory website to make a purchase: www.dg-heai.com

Find the corresponding model and item number, and proceed with your purchase as instructed on the website.

  1. Can I cancel my order?

You can cancel your order within 24 hours of placement.

Email us with your order number, email, and name within 24 hours.

A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.

  1. Can I modify my order after shopping?

Please review your order carefully before submission.

Modifications are possible within the first 12 hours for a one-time fee of $79.00.

Email us to request modifications.

After 12 hours, modifications are not possible due to the manufacturing process.

  1. Is it safe to order online from Dg-heai?

Yes, it’s very safe. We have delivered over 15,000 orders with 100% accuracy.

  1. Which countries do you deliver to?

We ship to the USA, Canada, all EU countries, Japan, South Korea, and more.

Additionally, we operate in Norway, Switzerland, Australia, Iceland, New Zealand, Monaco, South Africa, Turkey, as well as various countries in Asia and the Middle East.

  1. Is your packaging discreet?

Your privacy is important to us, so our packages come in plain cardboard without logos or any indication of the contents. The packaging is designed to keep your purchase completely discreet and confidential.